Return Policy

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Cancellation Policy & Cancellation Form

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A. Cancellation Policy

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Introduction

Consumers have a right of cancellation in accordance with the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of cancellation, you must notify us (Rene Goth, Heeresbergstraße 24, 07549 Gera, Germany, Tel.: +49 1727608618, Email: info@carboproject.de) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model cancellation form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send your notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

General information

1) Please avoid damage to or contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect them against transport damage.

2) Please do not return the goods to us freight collect.

3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

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B. Cancellation Form

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If you wish to cancel the contract, please fill out this form and return it.

To

Rene Goth

Heeresbergstraße 24

07549 Gera

Germany

Email: info@carboproject.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only for notification on paper)

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Date

(*) Delete as applicable

Copyright notice: This cancellation policy was prepared by the specialist lawyers of the IT law firm and is protected by copyright (https://www.it-recht-kanzlei.de)

As of: September 24, 2025